Refund Policy

Overview
At Umami Hottie, we want you to love our chili oils as much as we do. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below.

Returns
Due to the perishable nature of our products, all sales are final, and we do not accept returns. However, if you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order, and we will work to resolve the issue. To process a replacement or refund, please provide your order number and photos of the damaged or incorrect item.

Satisfaction Guarantee
If you are not satisfied with your purchase for any reason, please reach out to us within 14 days of receiving your order, and we will issue a full refund, no questions asked. We may request feedback to help us improve, but your refund will not be contingent on providing this information.

Refunds (if applicable)
Refunds are typically processed within 5-7 business days to the original payment method once your claim is approved.

Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund, unless the refund is due to a damaged or incorrect item.

Contact Us
For any refund or replacement requests, please reach out to us at harold@umamihottie.com